Service guide
for specialist electrical companies
Valid for wallboxes within the EU
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| Request replacement device Please contact us on our service hotline or submit your complaint/service message online. Please have the following information ready: device type, serial number, commissioning date. Ideally, please tell us the event, if known, and give us a brief description of the fault. |
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| Take delivery of replacement device If we are not able to further assist on the telephone, we will quickly send you a replacement device without accessories. In the package you will find a return slip (RMA) with a collection date for your defective device, important instructions for processing the return and a peel-off return label. |
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| Pack defective wallbox Pack the defective wallbox in the original packaging of the replacement device prior to the indicated collection date. Stick the return label to the top of the package. |
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| Check readiness for pick-up on the pick-up date Please check whether the collection date we have specified is convenient for you and whether the collection address shown on the return label is correct. Is everything OK? That leaves only step 5. |
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| Hand parcel over to parcel service Hand the lower section of the return slip to the parcel service and have the handover confirmed on the return slip. We will pay for the transport costs. |
