Service guide

Request replacement device

Please contact us on our service hotline or submit your complaint/service message online. Please have the following information ready: device type, serial number, commissioning report, date of commissioning, details of wiring and module type. Ideally, please tell us the event shown in the display, if known, and give us a brief description of the fault.

Take delivery of replacement device

If we are not able to further assist on the telephone, we will quickly send you a replacement device without accessories. In the package you will find a return slip (RMA) with a collection date for your defective device, important instructions for processing the return and a peel-off return label.

Pack defective inverter

Pack the defective inverter in the original packaging of the replacement device prior to the indicated collection date. Stick the return label to the top of the package. For the PIKO BA, PIKO 3.0-20 and PIKO EPC, also replace the normal cover with the red transport cover.

Check readiness for pick-up on the pick-up date

Please check whether the collection date we have specified is convenient for you and whether the collection address shown on the return label is correct. Is everything OK? That leaves only step 5.

Request replacement device

Please contact us on our service hotline or submit your complaint/service message online. Please have the following information ready: device type, serial number, commissioning report, date of commissioning, details of wiring and module type. Ideally, please tell us the event shown in the display, if known, and give us a brief description of the fault.

Take delivery of replacement device

If we are not able to further assist on the telephone, we will quickly send you a completely refurbished replacement device without accessories. You will find a return slip (RMA) for the free return of the defective device through our service partner in the parcel.

Pack defective inverter

Pack the defective inverter in the original packaging of the replacement device. Stick the return label to the top of the package.

Arrange a collection date

Call UPS directly on +49 (0)1806 882 663 (Germany) to arrange a collection date quickly and easily. You can find telephone numbers for other countries in the UPS contact information at www.ups.com.

Hand parcel over to parcel service

Hand the packaged inverter to the parcel service. This service will electronically confirm acceptance of the parcel. By using the return slip the transport costs are automatically borne by us. You can track the status of your shipment at any time on the UPS website using your tracking number.